• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎03-12-2022 05:49 AM - last edited on ‎03-14-2022 10:56 AM by Retired

HP Recommended
Product: HP Plus Envy 6022e printer
Operating System: Microsoft Windows 10 (64-bit)

I am considering replacing my old HP Photosmart 2575 All-in-One printer, which has a USB cable connection to the back of my Lenovo PC. with a new HP Plus Envy 6022e inkjet printer with 6 months ink.

My problem is that my EE Harrier mobile phone keeps getting the message "not compatible with this version" when I try to download the HP Smart app, probably because it is quite an old phone and has a older operating system installed.

Before I purchase the new printer I need to know if I will be able to use a cable to connect the HP Plus Envy 6022e printer to my Lenovo PC so I can operate the printer from the PC.  If so, what product do I use?

Thanks for any help available.

JS29

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-15-2022 01:39 PM

HP Recommended

@JS29

 

Welcome to the HP Support Community.

 

You will be able to use it. The HP Smart App should work on your Computer.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 


I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎03-15-2022 01:39 PM

HP Recommended

@JS29

 

Welcome to the HP Support Community.

 

You will be able to use it. The HP Smart App should work on your Computer.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 


I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.