-
×InformationFix Windows 10 Update Issues
Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
-
-
×InformationFix Windows 10 Update Issues
Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
-
- HP Community
- >
- Printers
- >
- Printer Setup, Software & Drivers
- >
- Connecting an Old Printer to a Young Laptop
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page

Create an account on the HP Community to personalize your profile and ask a question
Solved!
Connecting an Old Printer to a Young Laptop
03-29-2021 11:57 AM

So I have an old printer I bought in Japan (HP Photosmart 2710 All-in-One) that doesn't fit my new Dell Inspiron laptop running Windows 10. Not sure what the issue is; I had an older Dell Inspiron running Windows 10 and the printer worked with it fine. But the printer installation CD doesn't seem to be compatible with the new laptop and I can't seem to find the right driver to get it hooked up properly.
I'm half expecting I'll have to buy a new printer, but as the printer still works, and I'd like to keep my consumption footprint small, I thought I'd check to see if anyone has any suggestions.
Solved! Go to Solution.
03-29-2021 12:09 PM

====================================================================
Welcome to the HP Community.
Be Aware:
Do not respond to individuals who include phone numbers or email addresses in public posts.
Do not respond to individuals who ask you to provide private information in a public Post.
These people might be scammers trying to steal your information / money.
====================================================================
The problem is that there are no longer any "full driver" software options for your printer.
Instead, you must rely on the Windows print drivers as described here:
HP printer setup (Windows built-in driver)
Windows print drivers provide basic print function.
Scanning will likely be a problem without the full driver support.
If it would work, you might try using HP Scan and Capture and perhaps Windows Scan.
HP Scan and Capture
Microsoft Store (formally Windows Store) - Requires Windows 8 or higher
Download-Save-Install HP Scan and Capture
Click Start (windows key) > Open the All Apps List > scroll the list
Open Category HP
Find and open the HP Scan and Capture application
Optional
Right-Click on the application and PIN to Start
Windows Scan – Microsoft Store (formally Windows Store) - Requires Windows 8 or higher
- “Get” the application from the Store > Windows Scan
What else?
It might finally be time to consider a new printer.
The good news is that printer technology has advanced quite a bit - HP printers and other brands, too.
I do congratulate you on trying to make what you have work - it is a good thing to be conscious of what we do to reduce waste and damage to our planet.
Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP Photosmart 2710 All-in-One Printer
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution"
03-30-2021 01:18 PM

You are welcome.
Stay Safe.
Better 2021 for everyone!
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution"

Didn't find what you were looking for? Ask the community