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‎04-17-2020 12:42 AM

HP Recommended
Product: HP2622
Operating System: macOS 10.15 Catalina

Hi I connected my printer to my network and all was fine. Now it won't work for love nor money!! I have done all the usual, turned off router, turned it on, turned off printer, reset printer etc etc but it will NOT connect - driving me insane as I can't use it!!!! For some reason my printer has disappeared from setup menu on Mac settings?! when I try to add it no printer appears in a list for me to add. PLEASE help!!!

2 REPLIES 2

‎04-17-2020 04:06 AM

HP Recommended

Hi,

Please try following 'Connect a printer that does not have a touchscreen control panel > Step 2: Connect the printer with the HP Smart app' below and let me know if that may help:

https://support.hp.com/us-en/document/c05987925

 

May you see any difference now?



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎04-27-2020 07:22 AM

HP Recommended

Hi, have you had any joy??? I've got exactly the same issue on every level as you and I'm literally losing the will to live trying to contact a human being from planet earth or HP support!!!! let me know as I'm sans printer too!!

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