Connecting printer to router .

[cabaret]

I have changed my Router for a new model and the Laptop to internet connection is fine but I cannot connect the printer to the network. It keeps reporting as off line and when I try adding the printer to the network via Control Panel- Add Device it asks for the WPS password? What is a WPS password? I've tried the router password of course but that doesn't work. Trouble shooting yields the useful information that it cannot find the problem and I should conact my systems administartor who ahppens to be me.  

[Betty0610]

@cabaret

Welcome to the HP Support Community.

Please uninstall the drivers from the Computer.

I recommend you to use Wireless Setup Wizard to connect your Printer to the new router:

Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication. NOTE: Before you proceed, go through the list at Before you begin on page 58. 1. From the printer control panel, touch (Wireless). 2. Touch ( Settings ). 3. Touch Wireless Setup Wizard. 4. Follow the display instructions to complete the setup.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers 

An alternative method could be to use the HP Smart App on the Computer: https://support.hp.com/in-en/document/c04675142

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[cabaret]

Hi Betty,

I have, eneventually, fixed the connection before I received your very suggested solution. I arrived at solution by using Google and an enormous amount of time and patience neither of which do I have a lot of!

I note that you work for HP so I'm sorry but I have to give you my opinion of the product which has caused the problem.

I purchased the ENVY printer 2 years ago and I use it for home printing so it is not used very heavily. It has caused me a great deal of trouble and I do not understand why HP have failed to refine the product so that it is easy to use. I changed the Router so why does the driver sofware need changing? Yes the network SSID and password but surely not the driver. I had a recurrent problem with the thing refusing to print in colour. Again the driver had to be reloaded. Please sort the issues with the driver!

Regards

Roger Todd     

[Betty0610]

@cabaret

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

Thanks!