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‎05-20-2022 05:11 PM - last edited on ‎05-23-2022 05:36 AM by Retired

HP Recommended
Product: HP Envy 6000
Operating System: Microsoft Windows 11

Hello,

My printer is having trouble connecting to the network. I've connected my printer to the network before and was able to print/scan. Then recently my printer was having issues printing so I messed with the wireless button. Then the network icon on my printer stopped glowing and I have been trying to connect it back but was unsuccessful. Could someone please help me with this? Thank you!

1 REPLY 1

‎05-24-2022 07:41 AM

HP Recommended

@Brian772, Welcome to the HP Support Community! I’m here to help.

 

I see that you are not able to connect the printer to the wireless network.

 

To connect the printer to your wireless network, refer to - Connecting an HP Printer Using Wi-Fi Protected Setup (WPS)

  • Make sure the printer and the PC are connected to the same wireless network. 
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

You may also refer to - HP printer setup (Wi-Fi network)

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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