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‎04-05-2020 01:51 AM

HP Recommended
Product: Acer Chromebook 15
Operating System: Chrome OS

I didn't get a software disc in my box. I have an Acer Chromebook 15 and it will not pick up the printer. I have gone through all the links on Hp Support. It says to hold down the Resume button for 2-10 seconds to get a print out with the ip address but it won't even do that and I'm about to take it back to the store and get a refund. 

2 people had the same question
1 REPLY 1

‎04-09-2020 10:18 AM

HP Recommended

Hi @JMarks2

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "Connecting printer with Chromebook" issue. 

 

 May I have the exact model name of your printer? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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