Connecting to HP Envy 6475 printer with new HP laptop

[ADW63]

I bought a new HP laptop last week.  Since then, I have not been able to print with my HP printer.  I get an error message saying that my printer has experienced an unexpected configuration problem.

[Nal_NR]

Hi @ADW63,

Welcome to the HP Support Community. 

I'd like to help!

Since you changed the OS, Uninstall then reinstall the printer software and drivers to continue using the printer.

In Windows, search for and open Check for updates, and then wait while Windows searches for and automatically installs any available updates.

If Windows found and installed updates, send a print or scan job to see if the issue is resolved. If the printer works, you do not need to continue troubleshooting.

If Windows does not find any updates, continue with these steps.

Turn off the printer.

If you use the HP Smart app, remove the printer from the app.

Open the app, right-click the printer icon, and then click Hide Printer.

in Windows, search for and open Add or remove programs.

In the list of installed programs, find the name of your printer.

If the name of your printer is in the list, click Uninstall, and then follow the prompts.

NOTE:

If the uninstall fails, use the Program Install and Uninstall troubleshooter (in English), and then try uninstalling again.

If the printer name is not in the list, continue with these steps.

If you use the HP Smart app, find it in the list of programs, click Uninstall, and then follow the prompts.

Restart the computer and turn on the printer.

In Windows, search for and open Printers & scanners, and then find the name of your printer.

If your printer is in the list, select it, and then click Remove device > Yes.

If your printer is not in the list, continue to the next step.

On the printer control panel, check the Wireless light .

If the Wireless light is not blinking, you are done. Download and install the latest printer software and drivers from 123.hp.com.

If the Wireless light is blinking, continue with these steps.

Restore Wi-Fi setup mode.

Most printers with a touchscreen display or menu: Open the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.

Printers without a touchscreen display or menu: Go to Restore Wi-Fi setup mode on your HP printer to restore default settings by pressing the buttons on your printer.

Download and install the latest printer software and drivers from 123.hp.com.

Click here for the remaining steps

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!