• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended

is anybody else having issues with a 6100 Series particularly the 6155e which is the envy line. I've been having continuous connection issues. Even though my printer is hooked to my internet and they are both on the same network as my laptop it continuously loses the connection and I cannot print. I've gone through multiple resets uninstall uninstall making sure my drivers are up to date. I've had more frustration with this one particular printer that has cost me more time than necessary. Now trying to reinstall the printer I can no longer use the ink that's in my printer because it's tied up with the instant ink program which somehow my orders got canceled, and when trying to reestablish the printer back into instant ink it won't let me do it. I've had reports that need to be completed which in turn I've had to go to my friends house to use his computer to print. And you cannot get HP support on the weekend whether it's through a virtual chat or any way else. So you're completely screwed until somebody comes back into the office and feels like freaking working on Monday morning.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.