Connection error

[Callumb]

I have a HP envy 4502 and I have connected it to the internet and says excellent on the wifi but I am trying to set the printer up for instant ink and it comes up unable to connect connection error on printer so I Carnt print any pages out please help 

[Anand_Andy]

Hi @Callumb,

Welcome to the HP Support Community

I understand you are facing a connectivity issue with your HP Envy 4502 Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Is the blue light solid on the printer?
• Was there any update done on the printer recently?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

Turn web services off and on to resolve the issue, please refer to the steps mentioned in this document: HP Printers - Turn On Web Services

Once the web services is enabled then try to enroll in Instant Ink: HP Instant Ink - Enrolling in HP Instant Ink

Hope this helps! Keep me posted. 

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