Connection

[SikesDad]

Can't connect to WI Fi network after replacing router.

[Pallipurath]

Hi @SikesDad,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that you have replaced your router, you'll need to reconnect your HP printer to the new network.

Reset the Printer's Network Settings:

• On your printer's control panel, navigate to the Network or Wireless settings.
• Look for an option that allows you to "Restore Network Settings" or similar, and select it to clear old network configurations.

Connect the Printer to the New Network:

• Access the Wireless Setup Wizard on your printer's control panel.
• From the Home screen, touch the Wireless icon or go to Network settings.
• Select "Wireless Setup Wizard".
• This will search for wireless networks available.
• Choose your new network from the list of detected networks.
• Enter the network password (WPA or WEP key) when prompted.
• Follow the on-screen instructions to complete the setup process.

Use the HP Smart App:

• If available, the HP Smart app provides a streamlined process to connect your printer to the network:
  • Open the HP Smart app on your mobile device or computer.
  • Tap “Set up a new printer” and follow the instructions if the app detects the printer.

Install Updated Drivers and Software:

• Ensure you have the latest printer drivers installed on your computer to facilitate network communication. Visit HP Support to download any necessary updates.

Check Network Configuration:

• Verify that your new router is broadcasting a 2.4GHz signal, as many printers do not support the 5GHz band.
• Confirm that your network settings allow new devices to join.

Restart Devices:

• Restart your printer, computer, and router. Often, a simple reboot can resolve connectivity issues.

Take care and have an amazing day!

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Regards

Pallipurath.