Constant Printer Errors

[debannja]

I'm beyond frustrated with the HP Envy 6455e. It regularly disconnects from WiFi, gets jammed easily, and shows offline when it shouldn't. Any recommendations for a better printer? If not, how can I get it to work better?

[Dragon-Fur]

@debannja 

Welcome to the HP English Community --

Printers are one the devices where you get what you pay for.

This is a mid-range printer -- not an economy printer and not a top tier product.

"Better" Printers include those in the OfficeJet Pro Series.

As with other series, there are differences between the less expensive OfficeJet printers and the top tier OfficeJet Pro small office printers. 

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Envy Printer --

Mid-Range just means that the printer supports basic features plus some options that the economy DeskJet Printers lack.

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What the printer can do...

Read the User manual and peruse the printer's support website -- there is a lot of information available.

And

If you prefer a video how-to environment - perhaps take a look here:

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

Next...

The printer does support Dual Band Wireless - that is, Frequency 2.4GHz  OR 5GHz

Dual Band just means you can (should where supported by your router) assign the printer to the SSID named network for the frequency you want the printer to use.

Printers generally do much better when assigned a manual / static IP address.

The printer lacks a full service touchscreen printer control panel which does limit what you can adjust / view at the printer.

The printer supports (provides) a color coded edge lighting system to communicate.

Use the Embedded Web Server (EWS) to view, adjust, manage the printer features

Example EWS - IPv4

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

EWS_9025_Network_IPv4_Configuration_6

Example - Troubleshooting Jams / Tray and Paper

Prevent / Reduce Jam errors by keeping the printer apprised of the paper size and type that is loaded in the printer - Tray and Paper Management

Find Troubleshooting documents and videos for "Jams" here:

Troubleshooting > Topic Printing > Sub-Topic Jams

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

General Example - EWS - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_13

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Message Content References

Reference >> Connectivity, standard

1 Hi-Speed USB 2.0 (client); 1 Wi-Fi 802.11ac (dual band)

 User Guide - HP ENVY 6400e All-in-One series

 Chapter 1 - Printer Parts -- "Edge Lighting"

and

Change the default paper size detected by the printer > Page 23

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY 6455e All-in-One Printer  

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[debannja]

You are proving my point. How many pages of instructions would I have to read and how many fixes will I have to try in order to get the stupid printer to work. It isn't working again today. I can see how doing a hard reset might help, but even that isn't working at the moment. And the point is that I SHOULDN'T HAVE TO DO OR TRY ALL THIS STUFF in order to get this printer to work for me. At this point, I want my money back and I'll go and buy a printer that I can actually use without all this stupid hassle.

[Dragon-Fur]

@debannja 

Sure, understood.

If a possible cure is not worth the work, then we can be done.

I cannot grant you a refund for product or services —

The HP Community is a peer to peer user forum.

I don’t work for HP.

That said,

I can (and will) forward your comments to our Moderator group for review.

Should there be a response, look for a message here before the agent uses other means to contact you.

Good Luck - I hope you find a solution that works for your situation.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[Kuroi_Kenshi]

Hi @debannja,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's serial number and product number via private message? 

Need help finding your product number? We've got you covered! Check out this handy guide: 

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you get back up and running! 

Best regards,