Contact HP

[JTBX]

Is it ever possible to contact HP to speak with someone about a glitch? My printer is out of warranty but I would GLADLY pay a fee for some help. I have received no replies from Community Support. I think my problem is minor -- message tells me to install software. I have done that and got a green check mark saying "Ready" but machine won't print and same message pops up. I am a major monthly ink customer but HP does not seem to provide any support for their products. What I want is a PHONE NUMBER. Tell me, community, does HP ever provide direct phone support?

[Dragon-Fur]

@JTBX 

Instant Ink provides contact information in your Instant Ink account.

Lacking access to your account, you can find contact information in your Terms of Service contract.

Lacking that, you can wait here for one of our Instant Ink agents to respond. 

Weekend coverage varies.  We are a volunteer organization.

For those reading - Instant Ink Information

HP Instant Ink - Main Website - Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Need Help?

Phone contact, where available, will be posted on the main website (front page).  For example, look for the contact number in the blue ribbon just under the introduction section / image.

Of Interest…

• Section Check to see if your HP printer works with Instant Ink
• FAQ section > READ How does HP Instant Ink work? – Be sure to read all the FAQ sections.
• The all-important Contract > Link is located below the FAQ section > Terms of Service Contract

NOTES: 

• It is NOT necessary that you be enrolled to read the contract
• Contract:  Open the main website > Change region / flag > scroll down just past the FAQ
• The contract also provides contact information, usually in the very first section.

Examples

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

Thank you for participating in our HP Community.

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If the answer helped resolve your issue, Click "Accept as Solution" .

[Riddle_Decipher]

@JTBX I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community.