Content Text in HP Scan Dialogue Box

[Harry_R]

The text of the content within the HP Scan dialogue box of the HP Printer software appears blurred/fuzzy. I suspect that this is due to issues concerning the display driver brought about by one or more of the upgrades/updates to the Windows 10 operating system.

Please advise if anybody else has experienced this issue and let me know of any known solution to make the text more sharp and clear in appearance. The dialogue box, titled HP Scan, is shown in the image below, along with the HP Printer Assistant window in which HP Scan was opened. 

[sandytechy20 · Accepted solution]

@Harry_R

Good Day. A warm welcome to the HP community. I reviewed the case relating to HP Scan dialog box is blurry. I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this.

• When did this issue start?
• Did you try any troubleshooting steps before posting?

Meanwhile

Run the program in the compatibility mode.

1. Right-click on the program icon, click on Properties.

2. Click the Compatibility tab.

3. Check the Run this program in compatibility mode for the box and select the Preferred Windows.

4. Click on Apply and click OK button.

I hope the information helps.

Cheers.

[Harry_R]

I cannot put an exact date on when the issue started but I believe it was around the time of the Fall Creators' Update to Windows 10. I have Windows 10 Home, 64-bit version.

I did not attempt any troubleshooting steps before posting.

I have just run the compatibility troubleshooter on the HP Scan application file and selected Windows 7. This seems to have fixed the problem with the text that was displayed. I then re-ran HP Scan from with HP Printer Assistant and the text remains crisp and clear. Thank you for your help.

[MKazi]

@Harry_R

I'm glad that the issue is fixed. You've done a remarkable job performing the steps. 

As @sandytechy20 is out of the office today, I'm replying to you. 

Take care! 🙂