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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
energysaver
New member
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Message 1 of 4
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Content loads into printer memory but will not print

HP Recommended
LaserJet 1320
macOS 10.15 Catalina

My operating system is macOS 10.15.7   My printer is HP LaserJet 1320.  In my system preferences [Printers & Scanners] it says Paused, default.

As far as I know I have not changed any settings.  The test page will print but nothing else.  I am afraid to select [Reset Printing System] because  it might erase the drivers? and I don't know where to get them for this old a printer.  Printer is hardwired.

3 REPLIES 3
BryanCustomPure
Level 7
473 470 45 146
Message 2 of 4
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HP Recommended

The solution is to download (and install) this package which will update drivers AND THE CERTIFICATE:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...

If the link comes up blank, try right clicking and saving it. If you install this package and still have trouble, try uninstalling your printer and reinstalling.

Easy Admin did nothing. Easy Startup did nothing. 5.1 drivers did nothing. This worked for me!

 

If this solved your issue, please thumbs up and mark as solved!

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JeanLee
New member
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Message 3 of 4
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HP Recommended

The software causes a problem and Apple message displayed saying HP Framework will damage Computer. Print queue is paused and clicking resume just causes same error message in an endless loop. Any solution would be appreciated.

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BryanCustomPure
Level 7
473 470 45 146
Message 4 of 4
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HP Recommended

Try this new set/order I updated yesterday:

Try this set/order I just updated in the last 10 minutes:

Use the HP Uninstaller: https://support.hp.com/us-en/document/c02440673
If you still have a folder marked HP, delete it.

Use Easy Start (https://support.hp.com/us-en/drivers/selfservice/hp-easy-start/7376041 - make sure your OS is correct) and see if your printer is supported. If not, move on to the next steps.

Uninstall your printer USING THIS METHOD ONLY (NOT EASY START, NOT EASY ADMIN): Apple Logo (Upper Left of Screen)/System Preferences/Printers & Scanners. Then restart your computer.


Download (and install) this package (From HP FTP) which will update drivers AND THE CERTIFICATE:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen... If the link comes up blank, try right/control clicking and saving it. Or right/control click and copy link, and paste into browser bar. If you get the malware warning part-way through the installation, go to System Preferences>Security & Privacy where you can tick a box and unblock the HP option.


The install takes a bit. Let it run, even if it seems like it stalled out! When it completes, restart.


Then reinstall your printer using: Apple Logo (Upper Left of Screen)/System Preferences/Printers & Scanners, and use the default drivers. If drivers do not show up, download and install the 5.1 driver package from here: https://support.apple.com/kb/dl1888?locale=en_US . Then restart your computer.

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