Control panel on 6155e not working, unable to setup.

[Miamicat]

I am trying to setup the Envy 6155e on my iMac with Sonoma.  Control panel does not accept input.  

[Raj2111]

Hi @Miamicat 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Please let us know if yiou get any error message ?

Could you please elaborate in detail?

Here are some steps to help you troubleshoot the issue:

Check Connections:

• Make sure the printer is powered on and properly connected to your Wi-Fi network. If you’re using a USB connection, ensure the cable is securely connected to both the printer and the iMac.

Restart Devices:

• Restart both the printer and your iMac. This can help reset any temporary issues.

Use the HP Smart App:

• Download the HP Smart app from the Mac App Store. This app can help guide you through the setup process and detect your printer more effectively.

Check for Updates:

• Ensure that your iMac is up to date with the latest macOS updates. Sometimes, updates can resolve compatibility issues.
• Also, check for any firmware updates for the printer using the HP Smart app or the HP website.

Add Printer Manually:

• Go to System Preferences > Printers & Scanners. Click the "+" button to add a printer. Your printer should appear in the list. If it does, select it and follow the prompts to add it.

Reset Printing System:

• If the printer is still not recognized, you can try resetting the printing system:
  • Go to System Preferences > Printers & Scanners.
  • Right-click (or Control-click) in the printer list and choose "Reset printing system."
  • After the reset, try adding the printer again.

Check for Error Messages:

• Look for any error messages on the printer’s display. If there are specific errors, refer to the user manual or HP’s website for troubleshooting.
  
  I hope this helps! Keep me posted.
  
  Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
   

-Regards
Raj-HP Support