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HP Recommended
HP Envy 6155e All-in-One Printer
Other

I am trying to setup the Envy 6155e on my iMac with Sonoma.  Control panel does not accept input.  

1 REPLY 1
HP Recommended

Hi @Miamicat 

 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

 

Please let us know if yiou get any error message ?

 

Could you please elaborate in detail?

 

Here are some steps to help you troubleshoot the issue:

 

Check Connections:

  • Make sure the printer is powered on and properly connected to your Wi-Fi network. If you’re using a USB connection, ensure the cable is securely connected to both the printer and the iMac.

Restart Devices:

  • Restart both the printer and your iMac. This can help reset any temporary issues.

Use the HP Smart App:

  • Download the HP Smart app from the Mac App Store. This app can help guide you through the setup process and detect your printer more effectively.

Check for Updates:

  • Ensure that your iMac is up to date with the latest macOS updates. Sometimes, updates can resolve compatibility issues.
  • Also, check for any firmware updates for the printer using the HP Smart app or the HP website.

Add Printer Manually:

  • Go to System Preferences > Printers & Scanners. Click the "+" button to add a printer. Your printer should appear in the list. If it does, select it and follow the prompts to add it.

Reset Printing System:

  • If the printer is still not recognized, you can try resetting the printing system:
    • Go to System Preferences > Printers & Scanners.
    • Right-click (or Control-click) in the printer list and choose "Reset printing system."
    • After the reset, try adding the printer again.

Check for Error Messages:

  • Look for any error messages on the printer’s display. If there are specific errors, refer to the user manual or HP’s website for troubleshooting.

    I hope this helps! Keep me posted.

    Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
     

-Regards
Raj-HP Support

Raj2111
I am an HP Employee

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