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Locked

‎02-03-2023 05:30 AM

HP Recommended
Product: HP OfficeJet Pro 9010 All-in-One Printer
Operating System: Microsoft Windows 11

I have tried to reset my printer after getting a new router but find the control panel is locked. I cannot unlock this because I cannot find the correct username and password

Ian Murdoch
Category:
1 REPLY 1

‎02-10-2023 02:05 AM

HP Recommended

@Sconehead 

 

Welcome to the HP support community.

 

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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