Control panel "not in sequence". When I power on my ENVY 5535 it jumps straight to Printer Alignmen

[cwilly]

For the past several years my ENVY 5535 always powered up to a display in the control panel allowing me to choose between

Copy or Print.  Now most of the time it jumps straight to Printer Alignment, with no other choices.  If I just ignore the control panel and go through the normal sequence of initiating a print operation on the computer, the monitor shows a screen allowing me to choose to either do print alignment or skip alignment, and print occurs normally.  Occasionally, (rarely) it powers up with a normal control panel display.  I haven't been able to determine what causes this erratic behavior.  Any thoughts??? 

[Anand_Andy]

Hi @cwilly,

Welcome to the HP Support Community

I understand you are facing an issue with your HP ENVY 5535 Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you using genuine HP Ink cartridges?
• Was there any paper jam or carriage jam on the printer prior to the issue?
• Are you able to make a copy normally?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document: HP inkjet printers - Alignment errors

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!