Conversation Closed And No Help After 6 Days ?

[Wezbash]

My printer has stopped working last night and is just flashing no paper, but when you put some paper in it is not been pulled down to start to print, it's like the loading wheel is jammed and if it do's pull it down it is pulling it inside ways , might be the feed wheel or something like that?

12:39
We're notifying our top Experts

We have sent an email with a link back to this page

Hi Sean D , and thank you for getting in touch with HP today. Experts are reviewing your query and will get back to you shortly.
Please note that an email with a link to our conversation is sent to you, which you can use for future reference. We recommend that you check your spam and junk folders if you cannot find the email in your inbox.
Posted by Emmanuel T

152 answers | n/a rating
12:44
Active: Covered under Care Pack - Months remaining: 11, Days remaining: 19
So am i coverd now its broken ?
12:48
Janen N

Hi Sean D, and thank you for getting in touch with HP today. I am looking into your query and will get back to you shortly."
Posted by Janen N
5350 answers | 83% rating

20:22
Janen N
I understand how frustrating it can be to encounter the 'NO Paper' error on your HP DeskJet 2820e. I’m here to assist you in resolving this problem promptly. We will start with some basic troubleshooting steps to accurately identify the cause of the issue.
Posted by Janen N
5350 answers | 83% rating

20:23
Janen N
Check the paper stack for defects such as wrinkled, torn, or bent pieces that might cause a pick-up issue.

Remove any paper from the paper tray.

Remove any severely bent, wrinkled, or torn paper found in the stack.

Check for obstructions inside the paper tray. Make sure nothing blocks the paper from engaging with the rollers.

Make sure the paper stack is even on all sides.

Load the stack of paper into the paper tray.

Examples of loading paper
Close or push in the paper tray.

Select the correct paper size on the printer control panel or in the printer software.
Posted by Janen N
5350 answers | 83% rating

20:24

No paper is jammed, like i said it will not feed in !
7:08
Active: Covered under Care Pack - Months remaining: 11, Days What am i coved for as i have had to cancel my ink ?
10:10
Hey there! My name's Celestine, and I'm here to further assist with your question. Let me just take a quick look at what we've covered so far so I can get up to speed. Hold tight for just a sec, and I'll be right back with you!
Posted by Celestine M
10182 answers | 85% rating

12:25

Sean D, I’m sorry that your HP DeskJet 2820e printer is displaying a persistent “No Paper” error and failing to feed paper correctly—especially when you've already ruled out a jam. That must be incredibly frustrating when all you're trying to do is print something simple.
Posted by Celestine M
10182 answers | 85% rating

12:26

I understand that your printer flashes a paper error even when paper is properly loaded, and when it attempts to pull paper, the rollers either do not engage at all, or feed it sideways inconsistently. You've also mentioned your printer is still under warranty and you've had to cancel your ink subscription due to the problem.
Posted by Celestine M
10182 answers | 85% rating

12:26

From what you've described, it sounds like the printer’s paper feed mechanism—specifically the pick-up rollers or the alignment sensor—may not be functioning correctly. It could also be a firmware or calibration issue that's causing the printer to misinterpret the paper position and orientation.
Posted by Celestine M
10182 answers | 85% rating

12:26
Manually Clean the Paper Feed Rollers (Advanced):

Power off the printer and open the paper tray.

Locate the paper feed rollers (gray rubber rollers inside the tray path).

Lightly dampen a lint-free cloth with distilled water (not alcohol).

Gently wipe each roller while turning them manually to remove buildup or slick residue.

Allow rollers to dry completely before testing print again.
Posted by Celestine M

10182 answers | 85% rating
12:26
Check and Re-seat the Rear Access Door:

Open the rear access panel (if present on your model).

Inspect for anything stuck or misaligned behind the rollers.

Firmly close and re-seat the panel to make sure all mechanical components are engaged correctly.
Posted by Celestine M
10182 answers | 85% rating

12:26
Let us try to update the firmware.

Launch the HP Smart app on your computer. > Click on the image of your printer to open the settings and management tools.

Under "Advanced" or "Settings," click on "Advanced Settings" to open the printer's Embedded Web Server (EWS).

From the EWS home page, click on the "Printer Update" tile. If you don't see this tile, go to "Tools" > "Printer Updates" > "Firmware Updates".

If prompted, enter the PIN from the printer label (usually found inside the cartridge access area) and click "Submit".

Click "Check Now" under "Check for Printer Updates." Any new updates will automatically install.

Important: Do not turn off the printer during a firmware update, as this can permanently damage your printer.
Posted by Celestine M
10182 answers | 85% rating

12:26
If these steps still don’t help, your warranty coverage under HP Care Pack gives you access to repair and replacement services.
Posted by Celestine M
10182 answers | 85% rating
12:26
Done all that and still not working just flashing light
10:02
printer’s paper feed mechanism—specifically the pick-up rollers or the alignment sensor—may not be functioning correctly.

10:03
Yes i thought that too and had a look at it but cannot tell

10:04
Amisha J
Thank you for your messages. It looks like this issue needs assistance from our Specialist Support team. I will transfer you to continue your support. Please stay within the conversation, and somebody will be with you very soon. Thank you for your patience
Posted by Amisha J
16870 answers | 80% rating

10:08
Ok thank you

10:10
Jefferson S
Hey there! My name’s Jefferson, and I’m here to further assist with your question. Let me just take a quick look at what we’ve covered so far so I can get up to speed. Hold tight for just a sec, and I’ll be right back with you!
Posted by Jefferson S
9529 answers | 84% rating
14:03
Jefferson S
Hi Sean , thanks for your patience while we work to resolve your issue. I'm reviewing the chat now to determine how to get this sorted for you as quickly as possible, and I'll be right with you.
Posted by Jefferson S
9529 answers | 84% rating
14:03
ok thank you for your help
19:05
Anybody what now ?
7:57
B
Hi Sean, my name's Benjamin, and I'm here to further assist with your question. Let me just take a quick look at what we've covered so far so I can get up to speed. Hold tight for just a sec, and I'll be right back with you!
Posted by Benjamin O
3076 answers | 82% rating

10:31
Please note an email with a link to our conversation will be sent to you which you can use for future reference. We recommend that you check your spam and junk folders if you cannot find the email in your inbox.

I understand this is frustrating. Rest assured, I am here to assist you in resolving this issue.

YES IT IS FRUSTRATING WHEN YOU GET NO HELP WHAT SO EVER ?
Posted by Benjamin O
3076 answers | 82% rating

10:31 THis Morning.....???????
Kindly share your printer serial number so I can create a case for you ??????????
Posted by Benjamin O
3076 answers | 82% rating

10:32
Powered by Limitless

Conversation Closed ........ WHY CLOSE IT AND HAVE TO DO IT ALL AGAIN WHEN I GOT NO HELP WHATS SO EVER ....

SINCE LAST THURSDAY I HAVE BEEN TRYING TO GET SOME HELP, THERE IS NO COMPLAINT TO WRIGHT TO TOO WHY IS THAT ..

[ferRX]

Hi @Wezbash 

1.  Check the steps in the next video about paper jam:

>> https://www.youtube.com/watch?v=ySLvAznRBI0&ab_channel=TricksTipsFix

2.  If you already did the steps in video and still having issues with paper jam,

then you should ask with HP Support to check some options for repair, because printer is not working.

• Contact HP+ Support
• https://support.hp.com/gb-en/help/hp-plus

• HP Store UK - Support
• https://www.hp.com/gb-en/shop/offer.aspx?p=contact-hp-store

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[Wezbash]

Did ask them and like i put in the thread they just closed the conversation in live week long chat ?

This forum Is a Waist Of Time.....

[Wezbash]

Still no help this is a joke it realy is 

[Wezbash]

Still Waiting For Some Help.......................😡

{Quote}If you already did the steps in video and still having issues with paper jam,

then you should ask with HP Support to check some options for repair, because printer is not working{Quote}.......

AND THEY MAKE YOU WAIT 9 DAYS AND STILL NO HELP WHAT A JOKE IT REALLY IS THE AFTER SALES IS NON EXISTENT ............

[Wezbash]

WHEN WILL I BE GETTING ANY HELP FROM THE SO CALLED SUPPORT ?

Case Number [EDITED]– Created

Product Description:	HP DeskJet 2820e All-in-One Printer
Product Number:	588K9B
Serial Number:	[edited]
Case Subject:	Printer paper path issue

[Wezbash]

When will be getting any help i have been fobbed off and ignored since the 16th July .....

Case Number [edited]– Created

Product Description:	HP DeskJet 2820e All-in-One Printer
Product Number:	588K9B
Serial Number:	[edited]
Case Subject:	Printer paper path issue

[Wezbash]

When will i be getting a replacement ........

Case Number [edited]– Created

Product Description:	HP DeskJet 2820e All-in-One Printer
Product Number:	588K9B
Serial Number:	[edited]
Case Subject:	Printer paper path issue

[Wezbash]

Looks like we all get ignorde looks like it's one for the Citizens Advice and the old Trading Standards 

Warranty extension and getting ignored from
Thank you for contacting HP Support.
This email confirms your request for service, the details of your case are below.

For additional assistance with your HP product and services please visit support.hp.com

Case Number [edited]– Created

Product Description:	HP DeskJet 2820e All-in-One Printer
Product Number:	588K9B
Serial Number:	[edited]
Case Subject:	Printer paper path issue

Sincerely,

HP None Customer Support

[Wezbash]

12th July been getting fobbed off...

Thank you for contacting HP Support.
This email confirms your request for service, the details of your case are below.

For additional assistance with your HP product and services please visit support.hp.com

Case Number [edited] – Created

Product Description:	HP DeskJet 2820e All-in-One Printer
Product Number:	588K9B
Serial Number:	[edited]
Case Subject:	Printer paper path issue

Sincerely,

HP NONE Customer Support