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Locked

‎10-24-2021 02:28 PM

HP Recommended
Product: HP OfficeJet All in One 3830 series
Operating System: Microsoft Windows 10 (32-bit)

Trying to copy a legal size document. I loaded legal size paper in the tray. Placed the document in the feeder, click copy, 1 copy, then the settings icon.  When I click on Tray and Paper, there is no option to change from letter to legal. When I copy the document, only the first 11" of the document copies.

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-24-2021 03:27 PM

HP Recommended

Hi,

Remove and reload the paper into the tray, then evaluate the shown prompt and make sure that the Paper Size is set as US Legal.

Click No or Edit to change the Paper Size if any other size is given.

 

Now try copying from the top document feeder and check for any difference.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎10-24-2021 03:27 PM

HP Recommended

Hi,

Remove and reload the paper into the tray, then evaluate the shown prompt and make sure that the Paper Size is set as US Legal.

Click No or Edit to change the Paper Size if any other size is given.

 

Now try copying from the top document feeder and check for any difference.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
1 person found this reply helpful
Was this reply helpful? Yes No
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