Country Change does not accept 954, need to change to 952, cannot buy 954 in the US

[Sanjo_]

Hello HP Community,

i moved from Mexico to the Us with my HP8710 printer, now we have the case that the 954 ink cartridges are here not available and the US translation of the 954 is 952 in the US. 

Please your support, i have already in the past provided some information, but i got asked to open here a new ticket. 

I already have the advanced settings screenshot so the reset instructions can be shared

[Personal Information Removed]

[A_Gayathri]

Hi @Sanjo_,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.