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‎10-02-2025 02:24 PM

HP Recommended
Product: HP OfficeJet Pro 9012 All-in-One Printer
Operating System: macOS 15.0 Sequoia

Hello HP Support,

Please help me perform a regional reset for my printer from region Europe (The Netherlands) to North America (California).
I have cartridges 963 (empty) and 962 (new) on hand.

Thank you already

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2 REPLIES 2

‎10-03-2025 02:25 PM

HP Recommended

Hi Team,

I see everywhere on this site that you contact users and send them a private message with instructions to change the country setting. Would you be so kind as to send that to me as well?

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‎10-05-2025 07:43 AM

HP Recommended

Hello @HuibCity 

 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

If the printer will be used in a different region from where it was originally bought and used, we need to perform some changes called a regional reset for your printer; only after that will you be able to use the printer with the current region's ink cartridges.

 

I will be glad to assist you with the regional reset on your printer. 

 

In order for me to perform the reset, I need few details which cannot  be shared in public.

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

I am an HP Employee.
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