• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎04-11-2021 05:03 AM

HP Recommended
Product: HP OfficeJet Pro 8020
Operating System: Microsoft Windows 10 (64-bit)

Hi,
I tried to SCAN via HP extended and a scanner error showed up.
So my 1st check was the firmware of the printer and there seems to be an update.

The update file scans the network (Printer connected via WIFI) and recognizes my printer.

But I cannot use the checkbox to select the printer.

 

I have a 
HP Officejet Pro 8022

 

HP OfficeJet 8020/OfficeJet Pro 8020/OfficeJet Pro 8030 All-in-One Printer series

Firmware Update 66.7 MB

OJP8020_OJP8030_2106A.exe

 

Any hint on 
1. How to update?

AND

2. How to solve the issue with 'HP Scan Extended' ?

 

Shall I post another topic with the scan problem?

 

Regards

Joerg

Category:
1 REPLY 1

‎04-16-2021 07:07 AM

HP Recommended

@Liese1

 

Welcome to HP Support Community


I would like to help

 

If your printer is connected to the Network, you can try updating the printer from the Printer's control panel

 

https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->