cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
KarlChilders
New member
2 1 0 0
Message 1 of 3
172
Flag Post

Custom password

HP Recommended
Deskjet Plus 4155
Microsoft Windows 10 (64-bit)

Trying to set up a Deskjet Plus 4155. I keep running into "A custom password has been set for your printer.  Enter the password to access the printer web interface." Thing is, a custom password was never set up. It has never been used before. Any ideas?

2 REPLIES 2
KarlChilders
Author
New member
2 1 0 0
Message 2 of 3
Flag Post
HP Recommended

I assuming there must be a factory reset procedure on this printer but I can't find anything on the support page.

0 Kudos
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,557 1,535
Message 3 of 3
Flag Post
HP Recommended

@KarlChilders, Welcome to HP Support Community!

 

The only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation