D110 Hangs on Product Configuration During Installation, Then fatal error

[Keith-L]

I started having regular problems with printouts stacking up on the printer queue.   I ran an HP Scan and Print Doctor which seemed to fix the Queue problem, but then I noticed the Solutions Center software stopped working and indicated that I needed to complete the installation,   I downloaded the latest full installation software from HP Support and  did a a complete uninstall and reinstall of all software related to the printer.   It gets to the very end of the installation and hangs on the product configuration step for about 15 minutes and then puts up a "Fatal Erro rDuring Installation" message.  I have tried several times with the same result.  Any assistance would be appreciated.  Thanks.

Printer: HP Photosmart D110 series (379CED)

Operating System: Windows 10.

[Riddle_Decipher · Accepted solution]

@Keith-L I suggest you follow the HP guided standards of a root level re-installation of the drivers using the below steps:

• Press "Windows key" + "r" to get the "Run" window.
• Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
• Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, unplug the USB cable from the printer (if present). 
• Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
• Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: click here to download

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

[Keith-L]

The recommended solution worked perfectly the first time.  I am very appreciative of the help and follow-up on my post.  Way to go Riddle_Decipher!

[Riddle_Decipher]

@Keith-L That's awesome, I'm glad I could be of assistance,

And I hope you have a good day, ahead. 🙂