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‎12-03-2018 09:42 AM

HP Recommended
Product: HP7510
Operating System: macOS 10.14 Mojave

DO I NEED TO UNINSTALL MY OLD HP7510 BEFORE I INSTALL A NEW HP7510 PRINTER?

3 REPLIES 3

‎12-03-2018 11:44 AM

HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.

Leaving the old drivers should not be a problem.Just plug in the new printer and everything should be working.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
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I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
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Was this reply helpful? Yes No

‎12-06-2018 06:10 AM

HP Recommended
@Copier-Pro wrote:

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.

Leaving the old drivers should not be a problem.Just plug in the new printer and everything should be working.Hope this will help.

Helo,
Unfortunately this does not seemed to have helpd as the old HP 7510 printer (call this Printer 1) as well as the new HP7510 (call this printer 2) have become corrupted and I the new one (printer 2) that had been successfuly formatted has lost all of its information .  Please note however that the new printer (printer 2) seems to be configured according to the HP Network Configuration page and is  perfectly able to photo copy and will print test documents - it will just not communicate with my MAC.

I need to 

  1. Get rid of Printer 1 
  2. Enable my new printer to see my MAC (and vice-verse)

Any idea as to how I can disentangle this?  

 

PLEASE, PLEASE HELP if you can..

 

NEW 7500 PRINTERNEW 7500 PRINTER

 

NO CONNECTIVITYNO CONNECTIVITY

 

OLD 7500 PRINTER

 

 

 

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‎12-06-2018 05:08 PM

HP Recommended

I have my solution now.

Was this reply helpful? Yes No
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