DOA letter

[Liliya2]

Printing Advanced Technical Support Engineer authorized DOA process for device, but we need DOA letter for raising the claim. Please assist

[Kuroi_Kenshi]

Hi @Liliya2,

Welcome to the HP Support Community! We're thrilled to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

Now, let's dive into the issue! Could you please elaborate on what's happening with your printer? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're all ears! 

Best regards,

[Liliya2]

The device did not turn on during the installation; reconnecting the motherboard did not help. DOA process is authorized but we need DOA letter for this device. Is it something you could help with?

[Kuroi_Kenshi]

HI @Liliya2,

Thank you for confirming the situation. I understand the device didn’t power on during installation, and the DOA process has already been authorized.

To prepare the official DOA letter, we’ll need to verify your case details.

Could you please share your HP case number via private message that was provided when the DOA was approved?

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

Once we have the case number, we’ll be able to generate or request the DOA letter for you to complete your claim smoothly.

Looking forward to your reply!

We’ll get this sorted for you as quickly as possible.

Best regards,