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Well I replied twice maybe there is some other issue, I can email it to you or provide you here as well.

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I AM STILL WAITING FOR YOU RESPONSE

HP Recommended

Hi @QUAYLE, Welcome to the HP Support Community 

   

This needs one-on-one interaction hence  

 

Thank you for your response,  

 

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support 

HP Recommended

QUAYLE_0-1739478742423.png

I can't see any envelope, attaching screenshot as well. and your link says access denied 

HP Recommended

Hi @QUAYLE, Thank you for your response. 
We regret the discomfort caused. 

We see the private channel is enabled for you now. 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

 

We're looking forward to helping you resolve this issue! 

 

Stay tuned, and thanks for your patience! 

 

Regards, 

Max3Aj
 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.