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‎09-05-2026 12:11 PM

HP Recommended
Product: HP DeskJet Ink Advantage Ultra 4929 All-in-One Printer

I AM ALWAYS FACING ISSUE WHILE PRINTING...ONCE MY PC WAS FORMATTED AFTER THAT DRIVER ISSUE IS OFTEN BEING REFLECTED ON MY PC... I HAVE CHECKED  AND SEEN THERE NO SUCH ISSUE WITH THE PRINTER BECAUSE I AM BEING ABLE TO GIVE PRINT COMMANDS FROM THE MY MOBILE PHONE BUT NOT PC..EVEN IT IS ON THE SAME WIFI NETWORK.

 

I WOULD REQUEST THE HP TEAM TO CONTACT ME AND SEND A REPRESNTATIVE TO MY HOUSE FOR THIS ISSUE..AS MY DESKTOP AND MY PRINTER BOTH ARE OF HP.

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1 REPLY 1

‎09-07-2026 08:17 AM

HP Recommended

Hi @9830681239 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

We understand the concern. Since your HP DeskJet Ink Advantage Ultra 4929 All-in-One Printer can print successfully from your mobile phone on the same Wi-Fi network, the printer hardware and wireless connection appear to be functioning correctly. The issue is likely related to the printer software, driver installation, or printer communication on the PC after the system was formatted.

 

To better understand the situation and provide the most appropriate guidance, could you please confirm:

  1. What is the operating system installed on the PC (Windows 10, Windows 11, or another version)?
  2. Is the printer listed under Settings > Bluetooth & devices > Printers & scanners?
  3. Do you receive any specific error message when attempting to print from the PC?
  4. Are you using the latest HP App on the computer?
  5. Is the printer showing as Online or Offline in Windows?
  6. Was the printer driver reinstalled after the PC was formatted, or is Windows using a generic printer driver?
  7. Are you unable to print from all applications, or only specific programs?

 

Once these details are shared, we can provide troubleshooting steps to restore printing from the PC.

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I'm an HP Employee.


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