De-installing

[Jan2004]

After de-installing the software of my HP printer I have problems with the start my computer.

With the start of my computer I get a message of HP Consultant Assistant that there is no software.

As far as I know there is indeed no HP software left on my computer except the following empty(?) end not removable files:

- HP imaging Device Functions 13.0

- HP Photosmart all-inone drive software 13.0 REL 2

- HP photosmart Essential 3.5

- HP Smart Web Printing 4.51 and

- HP Solution Center 13.0

To solve the problem I recently installed a new version of HP support Assistant and then removed the software again.

This was not the solution.

Hope you can help me.

With regards

[Dragon-Fur · Accepted solution]

@Jan2004

Not sure what you mean by "de-installing"; it does appear that the printer software is not uninstalled.

Open Control Panel > icon view > Programs and Features >

Scroll down and look for any printer software -- the name(s) will be somewhat easy to discern

If you find any printer software, Right-Click and uninstall >

When the removal is complete, close all programs (browsers, email, etc) >

Shut down the computer > wait several seconds > boot your computer and log in

Click the Windows key > scroll down the "apps" list to HP* programs -- open each category and look for printer software.  Right-Click on any offending program > and uninstall

If you remove any programs, Restart the computer and log in

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