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‎12-30-2016 02:19 PM

HP Recommended
Product: DeskJet 3830
Operating System: Microsoft Windows 10 (64-bit)

On initial install of the printer, using the supplied desk, computer worked fine.  However after installing the latest HP software update, the printer will not connect to computer with USB.  I have tried all of the suggested possible corrections, but still unable to make USB connection with printer!

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-31-2016 01:44 PM

HP Recommended

@CerroGordo, welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are unable to connect to the computer after a software update.

 

Don't worry as I have a few steps that should help fix this issue.

 

And here's the step by step guide for you in the links below:

 

1. Uninstalling the Printer Software (Windows)

 

2. Installing and Using the Windows Built-in Print Driver

 

3. Using the HP Scan and Capture App (Windows 8 and 10)

 

Let me know how that works.
 

I hope you have a good day ahead.
 

Rainbow23 - HP Support.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎12-31-2016 01:44 PM

HP Recommended

@CerroGordo, welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are unable to connect to the computer after a software update.

 

Don't worry as I have a few steps that should help fix this issue.

 

And here's the step by step guide for you in the links below:

 

1. Uninstalling the Printer Software (Windows)

 

2. Installing and Using the Windows Built-in Print Driver

 

3. Using the HP Scan and Capture App (Windows 8 and 10)

 

Let me know how that works.
 

I hope you have a good day ahead.
 

Rainbow23 - HP Support.
Was this reply helpful? Yes No

‎02-24-2019 05:36 PM

HP Recommended

tryed your fix 3 times on go. all other usb devices work fine

Was this reply helpful? Yes No
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