Default admin credentials do not work (new device)

[AndreasWag]

I have set up a brand new printer. Admin access should be possible with the user name: admin and the default password. Unfortunately, the default password is not described anywhere in the documentation. Empty, admin, 1234 did not work.
As written, the device has just come out of the box. What is the default password for the admin?

[A_Gayathri]

Hi @AndreasWag ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with the HP Color Laser 150nw, the default admin credentials are typically set to a default username and password combination. However, if the usual defaults like "admin", "password", or "1234" are not working, the default password might be the printer's serial number or a pre-set password unique to the device.

Here are a few steps to try:

Check the Printer Label: Sometimes, the default password is printed on a label on the printer itself. This is often found on the back or bottom of the printer.

Printer Documentation: Double-check all included documentation, as the default password might be mentioned in a quick start guide or a separate leaflet.

HP Smart App:

• Download and install the HP Smart app from the Microsoft Store if you haven't already.
• Use the app to add your printer and navigate to the printer settings. The app sometimes provides or helps reset the admin credentials.

HP Embedded Web Server (EWS):

• Connect your printer to the network.
• Open a web browser and enter the printer’s IP address to access the EWS.
• If prompted for login credentials, try using "admin" as the username and the serial number of the printer as the password.

Refer to this document:  HP Color Laser 150nw User manual 

I hope this helps. 

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Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

Hi @ AndreasWag,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now; however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Take care and have a great day ahead!

Gaya1239 

HP Support