Delete HP Smart account and reset my printer.

[bia26]

On my HP account, my printer does not appear. On my HP Smart account, my printer appears. I've deleted it from my HP Smart and it does not disconnet.

So, I would like to reset my printer (HP Deskjet 3730) and delete my HP Smart Account.

Please Help Me

[Nal_NR]

Hi @bia26,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information

Have you uninstalled and reinstalled HP smart from your devices and tried it? If not try and see how it goes. 

Meanwhile, follow the steps below
 

Open HP Smart and then click the Printer icon in the left bar.

Click on select a Different Printer, then click the Remove link on the right

Press the X mark of the unwanted printer tile to remove it and click on done.

Once done, try adding the printer again. If that does not work, 

We have to perform a Semi Full Reset to unlock the features of the printer.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. -

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @bia26,

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reach out to us.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!