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8035E

After cancelling my instant ink program it appears that HP has now shut off my printer from being used. How do I cancel this worthless HP account? There is of course no option on my account page to delete my account with my credit card information. After a few decades of using HP products, this run has abruptly come to an end.

2 REPLIES 2
HP Recommended

Hi @NeverAgain15,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

And here's what you need to know & do:

 

If you have an instant ink cartridge on your printer, remove it and discard that, you can only use regular cartridges on your printer once you cancel the program.

 

That said, if you have trouble using regular cartridges, I recommend you turn off the web service using the steps from this link: https://support.hp.com/in-en/document/c04808536

 

when done successfully, check if it works fine.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-
HP Community Moderator



HP Recommended

Hi @NeverAgain15,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Nal_NR-
HP Community Moderator



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