-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Delete Printer from HPSmart
Create an account on the HP Community to personalize your profile and ask a question
05-06-2024 04:16 PM
Have retired Officejet Pro 8600 and have deleted it with WIN11 control panel. It's still showing up in HPSmart (Version 152.1.1099.0) as Offline, and is still reporting exhausted print cartridges. How do I delete it from HPSmart. There is no delete function, there is no X for removing the printer, there is no link for uninstall. The HPSmart utility should have a user friendly way of removing a printer from it's view.
Solved! Go to Solution.
Accepted Solutions
05-06-2024 04:34 PM
Welcome to the HP Community --
Reminder:
The following solution is limited to removing an unwanted printer from the HP Smart application.
Windows
If you have not done so, try
HP Smart > Printer Settings > Section Manage > Hide
If that does not work, is not available, is available but sticks,
Reset the HP Smart App
Reset the HP Smart application - This action removes the app data.
How to...
Windows 10 -
Settings > Apps > Apps and Features
OR
Windows 11 -
Settings > Apps > Installed Apps
Next,
Search / Find HP Smart in the apps list
Open Advanced options > Reset the app
Restart the computer and log in
Open HP Smart > Sign in > Add Printer(s)
What if?
If the app Reset does not work by itself,
Next,
Uninstall the HP Smart App from Settings > Apps > Apps and Features / Installed Apps
Restart the computer and log in
“Get” a new copy of the HP Smart application from the Microsoft Store
Open HP Smart > Sign in > Add Printer(s)
Reminder
It is important that every device is using the latest version of the HP Smart app for that device type.
Check / Update >> Every device (computer(s) and mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).
AND
The printer and device (computer, tablet, phone) where HP Smart is running should be on the same network.
=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=
References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"
05-06-2024 04:34 PM
Welcome to the HP Community --
Reminder:
The following solution is limited to removing an unwanted printer from the HP Smart application.
Windows
If you have not done so, try
HP Smart > Printer Settings > Section Manage > Hide
If that does not work, is not available, is available but sticks,
Reset the HP Smart App
Reset the HP Smart application - This action removes the app data.
How to...
Windows 10 -
Settings > Apps > Apps and Features
OR
Windows 11 -
Settings > Apps > Installed Apps
Next,
Search / Find HP Smart in the apps list
Open Advanced options > Reset the app
Restart the computer and log in
Open HP Smart > Sign in > Add Printer(s)
What if?
If the app Reset does not work by itself,
Next,
Uninstall the HP Smart App from Settings > Apps > Apps and Features / Installed Apps
Restart the computer and log in
“Get” a new copy of the HP Smart application from the Microsoft Store
Open HP Smart > Sign in > Add Printer(s)
Reminder
It is important that every device is using the latest version of the HP Smart app for that device type.
Check / Update >> Every device (computer(s) and mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).
AND
The printer and device (computer, tablet, phone) where HP Smart is running should be on the same network.
=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=
References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"
Didn't find what you were looking for? Ask the community