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pmp48
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Message 1 of 2
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Flag Post

Delete a printer in my list as HP replaced it

HP Recommended
HP Envy Photo 6232
macOS 11.0 Big Sur

How do I delete one printer that HP swapped with another the same but later.  I need to delete and cannot find a button etc. Thanks for any help...so far I can't print as trying to print to a printer I no longer have.  I clicked on HP but can't see where to delete the first (same printer but swapped by HP 8 months later). Printer not working as trying to print to the old printer and not the current one.

 

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@pmp48, Welcome to the HP Support Community! I’m here to help.

 

I see that the printer has been replaced and you are not able to print. 

 

Go to Control panel > Devices and printers > Delete the HP printers

 

Connect the replacement printer to the PC

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

 

Use the HP Smart app to print and scan from your Win 10 PC

Click here to download and know more about the app.

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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