Deleted printer from MacBook Air, Cannot Find it to wirelessly print Photo Envy 7800 Series

[MissesS]

I was using these forums to originally help me wirelessly print. I've had no issues and all of a sudden, the printer was not connecting to my MacBook Air. I am on the same WIFI network. I tried unplugging the printer then plugging it back in after 60 seconds. I tried restarting my router and computer and it still showed it was not connected. So I deleted the printer from my list and now cannot get it back on my computer. It isn't showing me the option of AirPrint when adding the printer. Not sure what I am supposed to do. I tried adding it by IP address and direct printing is not working because I need to be online to print from my email. How can I get the printer back on my MacBook?

I also tried downloading the software but it is not recognizing my printer. It is connected to the wifi and everything looks as it was. For some reason my Mac is not recognizing the device all of a sudden.

[TEJ1602]

@MissesS, Welcome to HP Support Community!

To be able to assist you better, I would like to know the following:

• Are the printer and PC connected to the same network?
• Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
• What is the distance between the router and the printer?
• Is there any antivirus software installed on your computer?
• Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

Keep me posted for further assistance.

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