Deleting from Support Assistant

[George99]

The support assistant shows a printer I no longer own. How can I delete it from the support assistant?

[Dragon-Fur]

@George99 

Welcome to the HP Community --

If you are using the very latest version of HP Support Assistant app, it's possible the HPSA app has moved from the "connected device" checkpoint to the "My Devices" checklist used in your HP Account.

That change, if apparent in the HPSA you are using, is accompanied by a change in HPSA that no longer supports removing unwanted devices from within the HPSA in Settings.

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HP Account - Management / Device Lists / Warranty and Product Information

HP Account - Login / Dashboard

Scroll to the bottom of the web page to change the region.

HP My Devices list, Cases, Warranty information, How-to / Troubleshooting, Product and Service information, Add or Delete a device

HP_Account_Dashboard_7

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

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