• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎02-28-2022 09:58 PM - edited ‎02-28-2022 10:23 PM

HP Recommended
Product: HP DeskJet 2131 All-in-One Printer
Operating System: macOS 12.0 Monterey

Jobs dont print or appear in queue and dont print. HOWEVER a random scan worked like 15minutes after I sent it to scan (it also didnt appear in the queue.

My system is updated to Monterey 12.2.1 not option visible for Catalina ...

Im using a MacBook Air 2021 model,  connected to DeskJet 2131 via usb,  just installed the Hp print and scan drivers and HP Easy Start.

I've tried sending from Google Docs and Microsoft word but neither do anything. 

i cannot send to print via bluetooth as the printer is not a wireless one. 

I have just installed new black and tri-colour cartridges today. 

I have restarted both laptop and printer. 

Printer does print from my ancient windows laptop which takes 10mins just to boot up.

I am at a loss. Really dont want to have to use two laptops just to print a document. 

Please help....

Category:
1 person had the same question
3 REPLIES 3

‎03-04-2022 01:41 PM

HP Recommended

@Leeannee1976

 

Welcome to the HP support community.

 

Are you getting any error messages?

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎03-09-2022 07:41 PM

HP Recommended

no error messages

1 person found this reply helpful
Was this reply helpful? Yes No

‎03-24-2022 06:52 AM

HP Recommended

@Leeannee1976

 

Try to install the HP Smart app and check if you are able to print.

Refer to this HP document for the steps to set up and print using HP smart app:- Click here

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.