DeskJet 2700 that was already connected to my computer shows as offline and not visible

[CrazyJane]

My printer will not connect to my computer. I have been using the same printer and laptop for 2 years. For no apparent reason, it is no longer connected or visible to my laptop. Yes, I have tried restarting both the laptop and computer and wifi multiple times. I have also tried the HP scan doctor 5.0.16, and HP smart application and it cannot see the printer. The printer is on. I can see that it is connected to wifi. My laptop is connected to internet. If anyone has any suggestions on how to fix this problem I would appreciate some help. 

[Dragon-Fur]

@CrazyJane 

Welcome to the HP Community --

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@CrazyJane wrote:

My printer will not connect to my computer.

I have been using the same printer and laptop for 2 years.

For no apparent reason, it is no longer connected or visible to my laptop.

Yes, I have tried restarting both the laptop and computer and wifi multiple times.

I have also tried the HP scan doctor 5.0.16, and HP smart application and it cannot see the printer.

The printer is on.

I can see that it is connected to wifi.

My laptop is connected to internet.

If anyone has any suggestions on how to fix this problem I would appreciate some help. 

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Product:   HP DeskJet 2710 All-in-One Printer 

Operating System:  Microsoft Windows 10 (64-bit)

Software / Application:  ?

Connection Type:  Wireless

Content Type:  ?

Thank you for including your printer product / model and your Operating System / version.

Doing so helps those who might want to help.

There is a lot here -- read, then act.

The extra information is provided FYI in case needed or missed during your first attempts to fix the problem  - Use or disregard as suits your situation.

Offline Condition

Although the printer appears to be switched on, it does not communicate with other devices on your network.

Consider >> Restart All

Restart Everything, including the router that controls your network

Next,

Offline - Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

Section “Advanced Troubleshooting” > Solutions specific to Windows / MacOS / HP Smart (Printer Unavailable)

AND

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Helpful Bits / Additional Information and resources

Troubleshoot a Wi-Fi connection to an HP printer 

 HP Printers - Using a Wireless Network Test Report

If needed >>> Restore Network Defaults / Install / Connect – InkJet and Laser printers

HP printer setup (Wi-Fi network)

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Additional Information - "netsh" type commands

Reset connection between computer and network

Can be useful for, cleaning up lingering "unable to see / connect" issues

Windows Start > Search for cmd > Right-Click on Command Prompt app > Run as Administrator

Click through the User Account Control (Yes)

Issue the following commands

ipconfig /flushdns

nbtstat -R

nbtstat -RR

netsh int reset resetlog.txt

netsh int ip reset

netsh winsock reset

Exit > Return to close the cmd window > Restart the computer and log in

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Two Sections + References / Resources

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1) Remove / Install the full driver printer software

If not done by this point...

Restart everything, including the router that controls you network.

Can't stand it?  At least restart the printer and the computer and any device you can stand to be without for a short time.

Next,

Run Windows Updates  --  If any updates are installed, Restart the computer and log in.

Next,

If not done by now...

Uninstall the printer software from Programs and Features

Restart the computer and log in

Install a fresh copy of the Full Feature Software / full driver printer software

Video - Install Printer Software

 HP DeskJet 2700 series Printer: Download Offline Copy of Software and Install on Win 10 computer

and / or

Printer - Full Feature Software - Install

If you have not done so, consider

• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

If the full driver printer software is (already) installed but not working,

• Uninstall any printer software from Control Panel > icon view > Programs and Features
• Restart the computer and sign in.

Next,

• Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.

Next,

• If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

• Download and Save the Full Feature Software installation package or the Easy Start Software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download  <<<

HP Easy Start Printer Setup Software – Offline Use Only 

Installation

• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
• After the software is installed, Restart the computer and log in

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The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

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2)  Dual Band Network

The printer supports wireless at 2.4GHz or 5GHz - not at the same time.

Reference

Product Specifications for the HP DeskJet 4155e All-in-One Printer (26Q90A)

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Dual Band Network

If you are running a Dual Band Network,

If your router supports it,

 Create a separate SSID named network for each frequency (5GHz and 2.4GHz).

and

 Connect the printer to the SSID network on the frequency / band you want it to use.

Reminder:  Some printers only support 2.4GHz

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance between router and device (printer)
• 5GHz is faster

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References / Resources 

How to Reset wireless For HP DeskJet 4100 & 2700 Printer Series

Technology Tips Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

 Technology Tips Deskjet Plus 4155

User Guide - HP DeskJet Plus 4100e All-in-One Series

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

  HP DeskJet 2710 All-in-One Printer 

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