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- Re: DeskJet 2710e - Print Quality Tool - Deskjet 2710e

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03-31-2025 03:49 AM
Hi there,
I have an issue with printing of black ink as I rarely us it recently. Some pictograms are printed in black but whole text is missing.
I wanted to clean up the printing heads but once I've installed HP Smart, it prompts me that this option is not available in my printer even when manual of it shows step by step how to use this tool to make the black ink workable again.
Can anyone support me to make the printer work again?
Many thanks in advance for any hints.
Solved! Go to Solution.
Accepted Solutions
03-31-2025 04:04 AM
Hi @DinGrogu
You can clean the Printing heads using the steps from the next video:
>> https://www.youtube.com/watch?v=JIIBzUeZ2K4&ab_channel=TricksTipsFix
* Click YES to say thank you,
* Click Accepted Solution when question is answered.
Best regards,
ferRX.
03-31-2025 04:04 AM
Hi @DinGrogu
You can clean the Printing heads using the steps from the next video:
>> https://www.youtube.com/watch?v=JIIBzUeZ2K4&ab_channel=TricksTipsFix
* Click YES to say thank you,
* Click Accepted Solution when question is answered.
Best regards,
ferRX.