DeskJet 2820e

[KGardens]

Cannot print in color. Mac does not recognize my DeskJet 2820e as a color printer.

[Raj_05 · Accepted solution]

Hi @KGardens,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To resolve the issue of your HP DeskJet 2820e not printing in color and not being recognized as a color printer on your Mac, you can try the following steps.

Verify Printer Settings

Open System Preferences:

• Click on the Apple menu and select "System Preferences."

Open Printers & Scanners:

• Click on "Printers & Scanners."

Select Your Printer:

• Select your HP DeskJet 2820e from the list of printers.

Check Color Settings:

• Click on "Options & Supplies" and then go to the "Options" tab. Make sure color printing is enabled.

Update Printer Drivers

Download the Latest Driver:

• Visit the HP Support Website and download the latest drivers and software for the HP DeskJet 2820e.

Install the Driver:

• Run the downloaded file and follow the on-screen instructions to install the updated driver.

Reset the Printing System

Open System Preferences:

• Go to "System Preferences" > "Printers & Scanners."

Reset Printing System:

• Right-click (or Control-click) in the printer list and select "Reset printing system..." This will remove all printers and reset the printing system.

Add Your Printer Again:

• Click on the "+" button to add your printer back. Make sure to select the correct driver (HP DeskJet 2820e) from the list.

Check Print Settings in Applications

Print from an Application:

• Open a document in any application (e.g., Preview, Microsoft Word).

Access Print Dialog:

• Go to "File" > "Print."

Check Color Options:

• In the print dialog, click on "Show Details" (if available) to expand the print options.
• Ensure that "Color" is selected instead of "Black & White" or "Grayscale."

[Raj_05]

Perform a Printer Reset

Turn Off the Printer:

• Press the power button to turn off the printer.

Unplug the Printer:

• Disconnect the power cord from the printer and wait for about 60 seconds.

Reconnect and Turn On:

• Reconnect the power cord and turn the printer back on.

Firmware Update

Check for Firmware Updates:

• Go to the HP Support Website and check if there are any firmware updates available for your printer model.

Install Firmware Update:

• Follow the instructions to download and install any available firmware updates.

Additional Resources

• HP Print and Scan Doctor: If you continue to experience issues, you can use the HP Print and Scan Doctor for Mac to diagnose and fix common printing and scanning problems. Download it from the HP Support Website.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support

[KGardens]

Thank you, Alden4. It was the removing and then reinstalling the printer that did the trick. Very good of you; most grateful.