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‎01-12-2021 07:45 AM

HP Recommended
Product: DeskJet 310
Operating System: Microsoft Windows 10 (64-bit)

I have an old but fully functional portable HP DeskJet 310 printer.

Is there any way I can get this to work with my HP Laptop that operates on Windows 10 64-bit?

Category:
7 REPLIES 7

‎01-16-2021 07:46 AM - edited ‎01-16-2021 07:48 AM

HP Recommended

@nigelowen, Welcome to the HP Support Community!

 

This is an obsolete unit. Support options are limited.

There is no printer driver available for this model printer. However, try to install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

If this printer model is not found in the list, try the Deskjet 990c driver.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎01-16-2021 11:31 AM

HP Recommended

Hi Kumar0307:

Thank you for trying to help.  It doesn't look as though the printer driver for the DeskJet 990C is Windows 10 compatible either as I can not download the driver from the HP website.

It seems such a shame that I may end up having to throw away my lovely DeskJet 310 portable printer that has served me so well over the years.

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‎01-17-2021 02:38 AM

HP Recommended

@nigelowen

 

You cannot download the driver as it is not available. Hence, I mentioned installing the printer using the Windows built-in driver. Kindly follow the steps mentioned in my previous post.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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‎01-17-2021 05:21 AM

HP Recommended

@Kumar0307

Thank you for your continued help.  I have refreshed the printer lists using Windows Update, the DeskJet 990c is not shown in the listings of HP printers.

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‎01-17-2021 05:31 AM

HP Recommended

@nigelowen

 

That's unfortunate. In that case, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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‎01-17-2021 05:46 AM

HP Recommended

@kumar0307

I thank you for your continued help despite us not finding a resolution.

It seems such a shame to thow away my trusty portable DeskJet 310 - it has been great to use with my laptop when we are away on holiday travelling in our motorhome.

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‎01-17-2021 05:52 AM

HP Recommended

@nigelowen

 

I understand. Due to the age of the printer, there is no driver available and no other steps to be performed.

 

Keep us posted for any other assistance.

KUMAR0307
I am an HP Employee

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