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HP Recommended
HP Deskjet 3755
Microsoft Windows 10 (64-bit)

Trying to set up a DeskJet 3755.  Have Windows 10. 

 

Wifi Direct:  Have printed off the sheet with the "pin code" multiple times, it prints everything but a code.  Tried printing multiple times without success, well prints everything but a code.

 

Used a USB to connect.  Computer recognizes printer.  Says there is a driver issue.  Go to HP/Microsoft.. Has me install HP Smart.. Installed.. No options for driver install.  Run diagnostics.. All is fine..  Computer won't print because of driver issue.   Why can't I download driver direct, or can I and I am not seeing?

 

Tried all options on the HP Easy Smart whatever... Last one said it doesn't support this operating system.. Windows 10..

 

Frustrating..

2 REPLIES 2
HP Recommended

Also have tried to use "manual" and generate a wifi direct code.. no luck

HP Recommended

@OkPrintAlready

 

Welcome to the HP Support Community.

 

Let's restore the network settings on the Printer: Press the Wireless button ( ) and the Cancel button ( ) from the printer control panel at the same time, and then hold them for three seconds.

 

Once done, connect the Printer to the Wi-Fi, restart your Computer and install the HP Smart App: https://support.hp.com/in-en/document/ish_2843711-2427128-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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