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My HP Pavilion would not recognize my printer.  Not the first time.  Usually it requires turning the printer off and on.  Sometimes it includes rebooting the laptop.  This time nothing worked.  I was following instructions from the virtual agent, to delete and reinstall.  I did delete the printer, but then when I attempted to reinstall, no printer is recognized.  I have not been able to locate a driver for my  printer.  I am running on Windows 10 Home.

The printer works in the copy mode only.

Thanks

1 REPLY 1
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@John711

 

Welcome to HP support community.

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

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