Deskjet 1510 scanning problem

[bjofal]

We have a Deskjet 150 all-in-one printer, this hve worked really good until today.

I can print document but when I try to scan a document I got an errot that says that it can connect to the printer!!

This have worked last week, we had a windows update, could therer be somthing that has made this problem?

[Jeet_singh]

Hi @bjofal,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I came across your post and wanted to assist you. I understand you are having issues while scanning from your HP DeskJet printer. Don't worry I'll do my best to find a solution for you.

To provide you with an accurate solution, I'll need a few more details:

Does that Scanner bulb light up?

Does the scanner bar move when you open the lid & press the copy button?

Have you checked if the unit can make a standalone copy? If ‘YES’ then it means the scan hardware of the All-in-One works fine.

In the meantime, let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

If the copy comes out fine, I would suggest the next step would be to uninstall and reinstall the printer drivers

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Now click on this link: http://ftp.hp.com/pub/softlib/software12/COL48430/al-117537-4/DJ1510_188.exe and install the printer drivers

15.) Connect the USB cable only when prompted and follow the on-screen instructions to complete the setup.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[bjofal]

Hello jeet_singh!
Thanks for your reply on my HP 1510 printer problems! Sorry for my late reply, the printer is more than 2 yers so no guaratee, I found a company called Best2serve, I think it has a tight link to HP because the guy ho I called worked at HP Support EMEA.
He helped med an reinstalled but he didnt use the command window as you described! Anyway, the printer worked perfect an we could use the scanning function again!
Yeasterday we had a big Windows update again, it took about 1.5 hour to install, and when I tried to scann we got the same problem again, we cant use the scanning function again!
Any ideas if this problem is a Windows problem and if other users have problems with this!
It all started after a Widows update an now it returned after a Windiws update again!
Thanks//Björn rn

[Jeet_singh]

Hi @bjofal,

Thank you for replying,

I'm glad to hear you found the solution you were looking for, however the problem seems to occur once again after a recent software update. This could definitely be an issue with the update causing the problem. Don't worry as I have a few other steps which should help you resolve this issue.

I’d suggest using the HP Smart. Go to https://www.hpsmart.com/us/en to download and install the HP Smart app on your PC.

Let me know how that pans out,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[bjofal]

Hello agan.
I contacted Best2serve agan, they thught that Windows forgot to do a proper backup.
Thet just deleted the 1510 printer and installed a new printer agan. They dident have to reinstall the software again, so now the printer works ok again
//Bjorn

[Jeet_singh]

Hi @bjofal,

Thank you for the update,
I appreciate your time and efforts, 

I'm glad to hear you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,