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HP Recommended
Deskjet 2130
macOS 10.15 Catalina

My son has recently bought two HP Deskjet printers  (not new)  2130 printers which have proven impossible to install on an iMac OS10.15. Both were as new ,still sealed in box.

The app for installation (easy start) is supposed to help to load a driver  then assist with printing issues but the app used as instructed can't find a driver, I think.

Both printers have the same problem, also I'm trying to install using a USB cable, not wifi

id rather not bin both of them, neither ever having worked and HP assistant is no help.

Chris 

1 REPLY 1
HP Recommended

 @Christopher_10, Welcome to the HP Support Community! I’m here to help.

 

I understand you are trying to install the printer on the Mac. 

 

Check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

 

 

Make sure the cable is directly connected between the Mac and the printer.

The use of a USB hub is not recommended. Also, make sure the cable is connected to a USB 2.0 port on your Mac.

Do you have an Anti-virus/firewall installed on the Mac? If yes, disable the same for time being.

To check, select the Go menu on the top of the screen and go to the Applications folder.

 

  • Check if the printer is getting recognized by your Mac:
  1. From the Apple menu, choose About This Mac.
  2. Click System Report.
  3. Under the Hardware heading on the left side of the System Information window, click USB.

USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus. 

 

Click here to download the printer driver via the HP Easy Start app.

 

If this does not help, this model printer is not AirPrint compatible.

You may try the steps mentioned in this document - Add a printer on Mac

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!  

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.