Deskjet 2545 printer driver

[DavidSMP]

@melandel,

I read the response. Thanks for the quick update. Then there is more to it than meets the eye. 

If the printer is connecting from a different device please try these steps:

Uninstall the printer completely by following the steps from my previous post.

• Then create a new user account as an administrator  from this link: https://hp.care/2rZfJBC

Log into the new user account after restarting your computer.

Then download the latest full feature driver and install it and check if it works.

If it still fails to install, then backup your important data and perform a Microsoft push-button reset of Windows 10 by following instructions from this link: https://hp.care/2toQrBj

Then download and install the full feature printer software from the Hp support site.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[melandel]

I tried to open the link https://hp.care.2rZfjBC as you suggested and got a message saying that it has been blocked by Outlook and it is recommended that I do not continue. What shall I do?

[Riddle_Decipher]

@melandel

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

If you've already performed all the steps suggested by the previous tech and the link for the push button reset isn't working,

here's the link for the article (again) - https://hp.care/2toQrBj And I've ensured its working on my end before I posted it in here.

(If its a security block, please proceed anyway or open the link on an alternate browser)

If you would like to thank me for my efforts to help you, 

 feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!

[melandel]

You suggested that I create a new user account as an administrator from https://hp.care/2rZfjBC. When I tried, I got a message saying that Outlook has blocked ..... and recommended that I do not continue. What should I do now?

[Riddle_Decipher · Accepted solution]

@melandel

Thank you for responding,

It's great to have you back 😉

I'll tell you what, I will need the screenshot or picture of the error message - "outlook has blocked", so that I know exactly what we are dealing with,

That said, the link I shared was to help you perform a push button reset, if you haven't been able to access the link, even now: Click here to watch a YouTube video

If the issue persists & you aren't interested in sending out the image/screenshot as such, the only other options is to create a backup of all personal data and reinstall the windows of your device: Click here to access the article.

Let me know how that pans out

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!

[melandel]

I reset my computer as you suggested but this caused me a whole load of problems as many of my programmes (Microsoft Office, etc) were deleted and I have spent hours re-installing them. Howerver, the good news is that I have now been able to connect my printer to my computer. Many thanks for your help.

[Riddle_Decipher]

@melandel

Thank you for the update,

I appreciate your time and efforts, 

I wish there was a better way of doing this, however, this was the last resort & it looks like there were issues with the Windows, hence it had to be reset,

That said, I'm glad I could contribute towards identifying and leading you towards the solution for this concern.

Thanks for taking the time to let the community know that you accept my suggestions,

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And select Accepted as solution to help others find the same solution as you have.

Take care now and do have a fabulous week ahead. 🙂