• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP DeskJet 2635 All-in-One Printer
Microsoft Windows 11

I need to reset my EWS printer password or do a hard factory reset. I can not use my printer wirelessly unless I get a solution to this.

3 REPLIES 3
HP Recommended

@greygonegirl

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,
 

To reset the printer, follow the steps below-

  1. Press the Power button to turn on the printer.
  2. With the printer turned on, disconnect the power cord from the rear of the printer, and then unplug the power cord from the power source or electrical outlet.
  3. Disconnect the USB cable from the rear of the printer, if you have a cable connection to the printer.
  4. Wait 60 seconds.
  5. Reconnect the power cord to the rear of the printer, and then reconnect the USB cable.
  6. Reconnect the power cord to the wall outlet. Bypass any surge protectors.
  7. If the printer does not turn on by itself, press the Power button to turn it on. If the issue persists, follow the next steps.

Resetting the printer's network settings to its factory default settings erases the embedded Web server (EWS) administrator password.
To reset the network defaults, follow the steps below-

  • Press and hold the Wireless button and the Cancel button from the printer control panel together for three seconds.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

HP Recommended

The reset solution didn't work, it stills asks for the password during the set-up.

HP Recommended

@greygonegirl

Thank you for posting back.

 

That's unfortunate, as the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.