Deskjet 2600 update Full_Webpack-43.4.2484-DJ2600_Full_Webpack.exe

[andersp5]

HI, I have been trying to update the printer using the auto update and this method just hangs, so I downloaded the latest update this being "Full_Webpack-43.4.2484-DJ2600_Full_Webpack.exe" however what I have discovered is that when you run this programme it locates the printer OK and then says it has better software available which it then tries to download, this is where the problems start.

The file it is trying to download is located on an FTP server that it says is unavailable or busy but I have been trying this all day with no success....hence my question really to HP, who you can't actually ever get hold of to highlight issues like this is  "can you check if the ftp server is faulty or the link not correct perhaps" hopefully they read these community questions and will check this programme "Full_Webpack-43.4.2484-DJ2600_Full_Webpack.exe" is actually doing what it is supposed to do. 

Obviously this is not the ideal way to try and contact HP direct but you simply can not seem to do that?

[Betty0610]

'@andersp5

Welcome to the HP Support Community.

Below is the file for you to download and update the firmware: https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-2600-all-in-one-printer-series/12319824/...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[andersp5]

Hi Betty,

Thank you for your help and assistance on this matter.

I just wanted to let you know that I ran the Webpack.exe file again the other day and this time it did update properly and not get hung up on the FTP server.

So, whatever the problem was with the FTP server it has now cleared, so thank you again, regards

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a nice day and stay safe!:)