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‎02-09-2026 06:14 PM

HP Recommended

When selecting something to print - it will no longer let me print in color. Defaults to blk and I can’t find a way to change it - both on phone and laptop. Yes I have color ink - it was letting me print in color and I would have to change it to blk white each time. Now it will only do blk white HELP 

3 REPLIES 3

‎02-09-2026 07:20 PM

HP Recommended

Hi,

For Deskjet printer sometimes ink cartridges are clogged and they need cleaning.

 

Please follow steps from the next video to clean ink cartridges:

>> https://www.youtube.com/watch?v=PN9s2mdrs5c

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
Troubleshooting 101: Clean the contacts or clean the print head?
Troubleshooting 101: Clean the contacts or clean the print head?
youtube.com/watch?v=PN9s2mdrs5c
Can't get your ink cartridge to work? The two most common culprits are recognition errors and print quality issues. LD Products shows you how to tackle both in this handy quick tip video. If your cartridge isn't recognizing in your printer, there might be tape residue or finger print oil on the ...
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‎02-10-2026 05:06 AM

HP Recommended

It is not even giving me the option to print in color - it defaults to blk white -

1 person found this reply helpful
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‎02-11-2026 03:49 AM - edited ‎02-11-2026 03:49 AM

HP Recommended

Ok, maybe the driver is not properly installed and need to install again.

 

Try with HP Easy Start to install printer driver:

>> HP Easy Start for Windows printer

 

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
Was this reply helpful? Yes No
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